![]() Card was declinedĬonsider this story from Gwen in Ontario, who told us on Dec. Still, it's worthwhile for you to make at least one good-faith attempt to contact the company before going over their heads and contacting your state (or provincial) attorney general's anti-fraud department or the Federal Trade Commission or, better yet, both. When we tried calling Vanilla Visa by following the steps listed on, we successfully managed to get in touch with a human, who promptly told us that individual customers need to call VV themselves if they have any complaints, and nobody at the company could answer our question “Approximately what percentage of Vanilla Visa customers have had such activation problems, anyway?”ĭespite what Vanilla Visa told us, however, we doubt calling them will help you get your money back, since pretty much everyone who wrote us about the company said they'd already tried. These post-Christmas complaints are in addition to identical pre-Christmas ones coming from as far as Canada. We say this because, in just the brief period of time that's passed since Christmas, we heard from different people from all over the country with identical complaints: their Vanilla VISA card wouldn't activate, and all attempts to fix this have proven to be a futile waste of time. Unfortunately, we neglected to add an even more important disclaimer: if you do buy someone a prepaid debit/credit card, you might want to avoid Vanilla Visa. A couple days before Christmas, we ran an article listing reasons why store-specific gift cards are often a bad gift idea, and added: “if you must give a card in lieu of actual money, a prepaid debit card valid with any merchant who takes credit cards is far better than a gift card limited to one company.” It appears there is no way for me to send those pictures with this so I will try that another way. Also front and back of my driver’s license. If I am able to hear I am attaching the card front and back the inaccurate receipt and the back of the cover that the card was in. I do believe the main problem is when I checked all of my vanilla cards back to February 23rd and looked at the receipts this card is the only one who’s receipt number does not match the card I bought and I can’t figure out why. I am 68 years old and need this money back please. The case number they have given me is 46605 803. I have spent several thousand dollars on these cards as you will see. I have bought Vanilla gift cards from you that’s all the way back to February 23rd and have never had a problem like this before. I have called the number on the back of my card three different times and still do not have this problem resolved. I bought this $500 Vanilla gift card and when it was sent to my friend he notified me that it was not activated. I checked the site and confirmed I had $500 on it. They say it can take up to 3 business days, but I got an email reply within 8 hours or so. Attach a picture of receipt and your driver’s license.Email them at In title – write your name and ticket # xxxxx (that they just gave you).Anyway, after the phone call, only 1 card was still unactivated. I even asked her if she was doing anything, and she said, “No, I’m just checking the balances.” It was the oddest thing. ![]() Miraculously while I was on the phone with the rep, 2 out of the 3 cards magically had balances. They had to create a ticket with my name, address, phone, store name, number, address, phone, transaction #, the bad cards, etc. If you see that screen, call them up at 1-80. This is what you DON’T want to see on the web site: As you can see, 3 out of the 6 cards had the issue. Then after 24 hrs, check on to see if there is a balance. Sure enough, one of the things you never want to see on a receipt:įirst, wait 24 hours to see if the cards do activate. You know it’s a bad sign when the register takes a loooong time to print the receipt. You know how in reselling, you have to deal with the hassles of returns? Well, this would be similar to a ‘return’ in the MS world – when your VGC doesn’t activate.
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